MSWOperations and Technology

Business operations consulting

Better operations.
Practical technology.

Improve how your business runs. MSW helps you simplify processes, implement technology, and apply AI where it can make a measurable difference.

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Based in Greenville, South Carolina.
Working with businesses nationwide.

The Reedy River falls and downtown Greenville, South Carolina
Our home in the Upstate Greenville, SC

How we help

Improve operations.
Support your people.

From daily processes to technology adoption, the work starts with a clear business need and ends with a team equipped to carry it forward.

Colleagues discussing a business process around a table
People and processes, considered together. Representative photography
Operations improvement

Find the delays, repeated work and unclear responsibilities that affect service and performance. Redesign the process around clear ownership and practical measures.

What you receiveA workflow map, prioritized improvements and an implementation plan.

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Technology & practical AI

Assess where technology can reduce manual effort or improve decisions. Test a focused use case against your business needs, systems and data.

What you receiveA defined pilot, evaluation criteria and a plan for human review.

Explore technology implementation
Adoption & governance

Help your team use new processes and tools consistently. Establish responsibilities, training and clear rules for handling information and reviewing AI output.

What you receiveOperating guidance, team training and defined accountability.

Explore adoption and governance

Our approach

A clear process.
A practical handover.

Agree the scope, understand the work and test the change before expanding it.

How an engagement works

  1. Understand

    Review the process with the people who do the work and establish current performance.

  2. Improve

    Address the bottlenecks and define a simpler way to work, with clear responsibilities.

  3. Test

    Evaluate the proposed change against time, quality and the needs of the team.

  4. Embed

    Provide the documentation, training and measures needed to sustain the improvement.

Led by Michael Wheeler

Experience close
to the operation.

Michael brings experience across automotive operations, customer service and software implementation. He leads every MSW engagement, from the first conversation through implementation and handover.

Recommendations are based on your business requirements, with independent advice on processes and technology.

Meet Michael

Let’s talk

What would you like
your business to do better?

Discuss your priorities with Michael in an initial 20-minute conversation.

Arrange a consultation